Refund an order
United States
Canada
To refund an order:
- Log in to the WordPress Dashboard.
- From the left navigation menu, click WooCommerce > Orders.
- From the Orders grid, click the link of an order number with the status as Processing.
![Refund1.png 1549](https://files.readme.io/7ec97f2-Refund1.png)
The Edit Order page appears.
![Refund2.png 1466](https://files.readme.io/7e43e39-Refund2.png)
- Click Refund.
- In the Qty field, enter a value.
- Select Refund ${refund amount} via Clover Payments.
![Refund3.png 1470](https://files.readme.io/800f6b9-Refund3.png)
A pop-up displays a confirmation message.
![Refund4.png 1468](https://files.readme.io/ab0f157-Refund4.png)
- Click OK.
- On the Edit Order page, verify that the:
- Bill amount displays as Refunded
![Refund5.png 1468](https://files.readme.io/5ad6990-Refund5.png)
- Order notes displays the status—Order status changed from Processing to Refunded.
![Refund6.png 1854](https://files.readme.io/b522e77-Refund6.png)
- On the Orders page, check the order status displays as Refunded.
![Woo-Refunded4.png 1558](https://files.readme.io/1e3dfab-Woo-Refunded4.png)
To verify that the order and transaction displays on the Clover Merchant Dashboard.
- Log in to the Clover Merchant Dashboard.
- From the left-navigation menu, click Orders.
- In the Status column, confirm that the order status displays as Refunded.
![Woo-Refunded5.png 720](https://files.readme.io/223f285-Woo-Refunded5.png)
NOTE
If you are unable to refund partially captured orders, contact the Clover Merchant support team to enable this feature.
Updated 8 months ago