Submit global developer account for approval

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Global Developer Dashboard

Clover must verify and approve your global developer account in the production environment before starting the process to approve your app. Your app is linked to your approved production developer account.

Before you begin

Create a global developer account.
Create and test your app on the sandbox. You can submit your developer account for approval on production even while building and testing your app on sandbox.

Prerequisite

The developer must have an owner role to view and edit account settings in the Developer Settings—Developer Info section. Only an owner can accept the Clover Developer Agreement. For more information on developer roles and permissions, see Manage global developer account.

Steps

Log in to the Global Developer Dashboard with your owner account details.
Turn off the Sandbox toggle icon to access the production environment. The gray toggle icon indicates that you are in the production environment. If you do not have a verified developer account, a Verify your Developer Account banner displays on the Production environment.

Do one of the following:

On the Verify your Developer Account banner, click Get Verified.
From the top-right menu, click the Account icon > Developer Settings.

The Developer Settings page—Developer Info tab appears.

Click the edit icon in each of the sections, enter developer information, and click Save.

Account Details

In the Edit Account Details section, enter or edit developer details in the following fields:

Field	Description
Developer display name	Developer’s display name on the Clover App Market.
Website (Optional)	Developer’s website address, if available. Format: https://www.example.com
I am doing business as	- For an individual submitting an app for approval, select Individual. - For a corporate developer or company submitting an app for approval, select Business. When you select Business, additional fields display to enter the: -- Company Legal Name -- Business EIN/Tax ID—Employer identification number (EIN) or tax identifier (Tax ID) from a government tax authority-issued document.

Identity Verification

In the Identity Verification section, enter the required information to verify the developer’s identity and contact information as follows:

Field	Description
First Name	Developer’s first name.
Last Name	Developer’s last name.
Date or Birth	Developer’s date of birth. Format: YYYY-MM-DD
Home Address	Developer’s home address, including street, city, 2-character state code, country, and postal or ZIP code as mentioned on a utility bill, bank statement, or other legal document matching the address of the developer account. Note: A postal box or P.O. box number is valid for an organization but not for its individual representative. Note the following: - International developers—If the developer’s address is outside the intended market, an unexpired passport is required. See the FAQs on developer account approval. Developers in Canada and the United Kingdom (UK) can provide a current driver’s license instead of a passport. - OFAC check—Clover must run an Office of Foreign Assets Control (OFAC) check on every developer as part of the approval process. After your account is approved, Clover repeats the OFAC check monthly.
Contact Details	Developer’s phone number and email address.

Contact Info

In the Contact Info section, enter or edit the developer's additional contact information for specific purposes in the following fields:

Field	Description
Emergency contact	Developer’s emergency contact email address that is accessible to the developer at all times. Clover can use this email address to communicate urgent information about the approval request, such as if the submitted app generates frequent errors.
Tech Contact	Read-only. Displays the email address used when creating the developer account. Clover can use this email address to communicate technical issues and updates on Clover SDKs, APIs, features, and the platform.
PR Contact (Optional)	Contact person details, including name, phone number, and email address, to coordinate public relations (PR) efforts with Clover, if needed.

Click the Developer Agreement link to review the Clover App Market Developer Terms.
Click Verify Your Account. You agree to the Clover App Market Developer Terms by submitting your details.

Upload additional information securely

If the Clover App Market business team needs to contact you for more information, they will email you with instructions for uploading the required documentation to a secure Clover Box.

Process steps

You will receive an email from the Clover business team asking you to upload all the required documentation to a secure Clover Box. This message will provide:
- a list of the documents required,
- a secure Clover Box email address, and
- instructions to send the required documentation to the email address provided.
Please send the listed documentation to the specified Clover Box email address/upload link.
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Note
The process of uploading documentation via email is secure. By sending the documentation to the specified email address, you are actually uploading it to a private and secure Clover Box folder.
After your developer account is approved, its status will show as Account Verified on the Developer Settings page. You will also receive an email confirming the developer account approval.

[Example] Documentation request email to developer

Hi [Developer Name],

Thank you for your interest in joining the Clover App Market as a developer!
As part of the approval process, Clover verifies the individual and corporate information on the application.

To proceed, we need scans of the following documents:

A valid, unexpired passport or unexpired driver's license (please ensure it includes your date of birth clearly visible)
Proof of home address. This can be a phone or utility bill showing the same name and address as your Clover Developer Application.

If you are applying as a company, please scan these additional documents to validate your corporate information:

Proof of business address (utility bill, bank statement, or government issued document)
Proof of EIN/tax ID (government issued document)

When you are ready to send the documents, do the following:

Verify that your documents match the information in your developer application. Redact any account numbers or other sensitive information not needed for verification. Log on to your [Clover Developer Account]. Check under Developer settings. Check the information listed in the Identity Verification section against your documents.
Email the documents to: [Clover Box folder email address/upload link]

We will review your developer account and reach out again if we need additional information. Please provide all documents required for verification within 10 business days of receiving this email or your application may be rejected.

Thanks!
Clover App Market Team

Update approved account information

Update name and email address

If you need to change approved account information, such as the developer's name or email address, send an email to Clover Developer Relations (Dev Rel) at [email protected] with the following information:

Developer account name and identifier. The Developer ID displays in the Developer Settings > Developer Info tab.
Request type and reason for the request, for example, developer name or email address change.

Transfer account ownership

If you need to transfer the ownership of a business account to another user, see Transfer developer account ownership. For example, if an approved developer leaves the company, the owner or admin must transfer the developer account ownership to another person to assume responsibility for the account.