Reset the device

Resetting a device stops any in-flight commands from the point of sale (POS) and returns the device to the default IDLE behavior—the spinner. When a POS needs to reset a device, use the /v1/device/reset endpoint.

Use case

This endpoint is useful when the merchant needs to restart and reinitialize their system, such as when the merchant-facing POS software crashes.

Prerequisites

The POS is connected to the device using a network or cloud connection.

Steps

1. Send an empty PUT request to the /v1/device/reset endpoint.
2. Required. Include the required headers for your request.
   Any in-flight commands from the POS are canceled, and the device returns to an initial state.

See Display the welcome screen for instructions to display the welcome screen after a reset.