View billing status

United States

Canada

Europe

Clover generates charges based on the merchant's app usage. On the Billing Dashboard, go to Billing > Transactions page to track these charges. You can view the charge status in the Status column on the billing dashboard. For further details, click the status to see the charge summary, including sub-statuses.

Example: When you click a transaction with On Hold status, the reason for the hold is mentioned just below On hold. It can be due to a refund being overdue, a collection failure, or a deposit failure.

Status	Definition
Canceled	Cancelled, Refund Canceled, Refund Reversed, Reversed, Uncollectible, Unknown, Waived
Collected	Collected
On hold	Collection Failed, Deposit Failed, Overdue, Refund Overdue
Deposited	Deposited
Refund	Processing Refund, Refund, Refund Scheduled, Refunded
Failed	Refund Failed
Billed	Requested, Resubmitted, Upcoming Invoice

Sub-status	Definition
Canceled	Developer canceled the charge before the merchant was billed.
Collected	Clover successfully collected payment from the merchant.
Collection failed	Clover failed to collect from the merchant.
Deposit Failed	Clover failed to deposit the payment to the developer's bank account.
Deposited	Clover successfully deposited the payment to the developer's bank account.
Overdue	Charge will be submitted when the merchant's account is returned to good standing.
Processing Refund	Charge came from a subscription downgrade and is submitted to the merchant's bank account for a refund.
Refund Canceled	Developer canceled the refund before the merchant was refunded.
Refund Failed	Charge refund is rejected by the merchant's bank. The merchant needs to contact the Clover Customer Support team to update the account information.
Refund Overdue	Charge came from a subscription downgrade and will be submitted to the merchant's bank account for refund when the merchant's account is returned to good standing.
Refund Reversed	Charge is reversed and may be reapplied or waived.
Refund Scheduled	Charge came from a subscription downgrade, and will be submitted for refund at the end of the month.
Refunded	Merchant successfully received the refund.
Requested	Merchant has been charged. Your funds will be disbursed soon.
Resubmitted	Charge is resubmitted to the merchant's bank account for debiting.
Reversed	Charge is reversed and may be reapplied or waived.
Uncollectible	Charge is written off and will no longer be attempted to be collected.
Unknown	Status of the charge is unknown.
Upcoming Invoice	Charge is submitted to the merchant's bank account for debiting.
Waived	Charge is waived and will not be submitted to the merchant's bank account.