Process a sales flow
Process a sales (authorization and capture) flow
To process a sales (authorization and capture) flow:
- Log in to the Adobe Commerce Dashboard.
- From the left navigation menu, click Stores > Settings > Configuration. The Configuration page appears.
- Click Sales > Payment Methods.
- Click Clover Payments Configure.
- Enter information in the fields and from the Payment Action drop-down list, select Authorize and Capture.
- Click Save.
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View the status of a refund
To view the refund status of a captured order:
- Log in to the Adobe Commerce Dashboard.
- From the left navigation menu, click Sales > Operations > Order. The Order page displays.
- Click Order View > Invoice. The Invoices page appears.
- For an invoice, click the View link in the Action column.
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The Order and Account Information appears.
5. From the top menu, click Credit Memo. The merchant needs to issue a credit memo if the customer wants to cancel an order after it is invoiced, that is after the payment is captured.
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The New Memo for invoice number page appears.
6. Verify refund information in the Refund Totals section.
7. Click Refund.
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A success message appears.
8. In the Order & Account Information section, verify that the Order Status displays as Closed.
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Verify order on the Clover Dashboard
To verify that the order and transaction displays on the Clover Merchant Dashboard.
- Log in to the Clover Merchant Dashboard.
- From the left-navigation menu, click Orders.
- In the Status column, verify that the order status displays as Refunded.
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Note
If you are unable to refund partially captured orders, contact the Clover Merchant support team to enable this feature.
Updated about 1 year ago