Voiding an authorization

You can only make a void request against an authorized transaction that has not been captured. To submit a void request:

1. Log in to Adobe Commerce with your merchant admin account.
2. In the side bar menu, click Sales > Order View > Invoices.
3. Select the checkbox for an invoice and click View.

The Order and Account Information appears.

4. From the top menu, click Void to place a request.

5. Log into Clover website and click Orders.
6. In the Status column, confirm the order status as "Voided/Refunded."