Voiding an authorization

You can only make a void request against an authorized transaction not yet captured.

To submit a void request:

  1. Log in to the Adobe Commerce Dashboard.
  2. From the left navigation menu, click Sales > Operations > Order. The Order page appears.
  3. Click Order View > Invoice. The Invoices page appears.
  4. For an invoice, click the View link in the Action column.
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The Order and Account Information section appears.

  1. From the top menu, click Void to place a request.
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To verify the order on the Clover Merchant Dashboard.

  1. Log in to the Clover Merchant Dashboard.
  2. From the left-navigation menu, click Orders.
  3. In the Status column, verify that the order status displays as Voided/Refunded.