Void an authorization

United States


You can only make a void request against an authorized transaction not yet captured.

To submit a void request:

  1. Log in to the Adobe Commerce Dashboard.
  2. From the left navigation menu, click Sales > Operations > Order. The Order page appears.
  3. Click Order View > Invoice. The Invoices page appears.
  4. For an invoice, click the View link in the Action column.

The Order and Account Information section appears.
4. From the top menu, click Void to place a request.


To verify the order on the Clover Merchant Dashboard.

  1. Log in to the Clover Merchant Dashboard.
  2. From the left-navigation menu, click Orders.
  3. In the Status column, verify that the order status displays as Voided/Refunded.