Processing a sales flow

Processing a sales (authorization and capture) flow

To process a sales (authorization and capture) flow:

  1. Login into Adobe Commerce as Merchant Admin.
  2. Click Admin Stores > Configuration > Sales > Payment Methods.
  3. Click Clover Payments Configure.
  4. Provide details in each field and from Payment Action, select to Authorize and Capture.
  5. Click Save.
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Viewing the status of a refund

To view the refund status of a captured order:

  1. Log in to Adobe Commerce with your merchant admin account.
  2. In the side bar menu, click Sales > Order View > Invoices.
  3. Select the checkbox for an invoice and click View.
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The Order and Account Information appears.

  1. From the top menu, click Credit Memo.
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The New Memo page appears.

  1. Navigate to New Memo screen.
  2. Verify refund totals.
  3. Click Refund.
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A success message appears.

  1. Check Order Status displays as "Closed".
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  1. Login to the Clover website. Click Orders.
  2. In the Status column, confirm the order status displays as "Refunded".
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Note

If you are unable to refund partially captured orders, please reach out to the Clover Merchant support team to enable this feature.


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