Process a sales flow
Process a sales (authorization and capture) flow
To process a sales (authorization and capture) flow:
- Log in to the Adobe Commerce Dashboard.
- From the left navigation menu, click Stores > Settings > Configuration. The Configuration page appears.
- Click Sales > Payment Methods.
- Click Clover Payments Configure.
- Enter information in the fields and from the Payment Action drop-down list, select Authorize and Capture.
- Click Save.
![Screen Shot 2022-05-04 at 2.39.51 PM.png 1182](https://files.readme.io/acd4e4c-Screen_Shot_2022-05-04_at_2.39.51_PM.png)
View the status of a refund
To view the refund status of a captured order:
- Log in to the Adobe Commerce Dashboard.
- From the left navigation menu, click Sales > Operations > Order. The Order page displays.
- Click Order View > Invoice. The Invoices page appears.
- For an invoice, click the View link in the Action column.
![Invoices2.png 1849](https://files.readme.io/1f3391c-Invoices2.png)
The Order and Account Information appears.
5. From the top menu, click Credit Memo. The merchant needs to issue a credit memo if the customer wants to cancel an order after it is invoiced, that is after the payment is captured.
![Orders2.png 1860](https://files.readme.io/7c454b7-Orders2.png)
The New Memo for invoice number page appears.
6. Verify refund information in the Refund Totals section.
7. Click Refund.
![image1.png 1877](https://files.readme.io/bb099ab-image1.png)
A success message appears.
8. In the Order & Account Information section, verify that the Order Status displays as Closed.
![CreditMemo.png 1872](https://files.readme.io/e904875-CreditMemo.png)
Verify order on the Clover Dashboard
To verify that the order and transaction displays on the Clover Merchant Dashboard.
- Log in to the Clover Merchant Dashboard.
- From the left-navigation menu, click Orders.
- In the Status column, verify that the order status displays as Refunded.
![image3.png 1882](https://files.readme.io/7f73f1e-image3.png)
Note
If you are unable to refund partially captured orders, contact the Clover Merchant support team to enable this feature.
Updated 8 months ago