Ratings and Reviews is Live on Clover App Market

We are happy to announce that the new app ratings and reviews system is live on the Clover App Market. This is a step towards creating a feedback loop between Clover merchants and developers.

On the app Details page, logged-in Clover merchants in European markets can now submit ratings and detailed reviews for their installed apps. We will use rating data as a weighted input to determine an app’s position on the Clover App Market.

Important considerations for this release are:

Introductory phase—In the current introductory phase, only developers at Clover can view and respond to merchant feedback. In subsequent phases, the system will be made public to all developers.
Monitoring relevance of rating submissions—We will monitor submissions for relevance so that misguided grievances by merchants do not affect an app’s rating.
Sharing feedback with developers—In the introductory phase, we will share notable feedback with developers.
Requesting Reviews from Merchants—We recommend that you encourage your merchants to submit a review for your app. While you may request merchants to submit a review, we prohibit compensating merchants in exchange for a review.

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