Voiding an authorized order

You can only void an authorized order that is not captured. Partial voids are not allowed.

To completely void an authorized order:

  1. Log in to the WordPress Dashboard.
  2. From the left navigation menu, click WooCommerce > Orders.
  3. From the Orders grid, click the link of an order number with the status as On hold.
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The Edit Order page appears.

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  1. Click Refund.
  2. In the Qty field, enter a value.
  3. Select Refund ${refund amount} via Clover Payments.
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A pop-up displays a confirmation message.

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  1. Click OK.
  2. On the Edit Order page, verify that the bill amount displays as Refunded and the Order notes displays the status—Order status changed from On hold to Refunded.
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  1. On the Orders page, check the order status displays as Refunded.
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To verify that the order and transaction displays on the Clover Merchant Dashboard.

  1. Log in to the Clover Merchant Dashboard.
  2. From the left-navigation menu, click Orders.
  3. In the Status column, confirm that the order status displays as Refunded.
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NOTE

If you are unable to void an authorized order, contact the Clover Merchant support team to enable this feature.


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