Void an authorized order
United States
Canada
You can only void an authorized order that is not captured. Partial voids are not allowed.
To completely void an authorized order:
- Log in to the WordPress Dashboard.
- From the left navigation menu, click WooCommerce > Orders.
- From the Orders grid, click the link of an order number with the status as On hold.
![Voiding-an-order1.png 1472](https://files.readme.io/204c3a7-Voiding-an-order1.png)
The Edit Order page appears.
![Voiding-an-order2.png 1465](https://files.readme.io/35d433d-Voiding-an-order2.png)
- Click Refund.
- In the Qty field, enter a value.
- Select Refund ${refund amount} via Clover Payments.
![Voiding-an-order3.png 1462](https://files.readme.io/322a326-Voiding-an-order3.png)
A pop-up displays a confirmation message.
![Woo-RefundPopUp.png 698](https://files.readme.io/0ede1bd-Woo-RefundPopUp.png)
- Click OK.
- On the Edit Order page, verify that the:
- Bill amount displays as Refunded.
![Voiding-an-order4.png 1464](https://files.readme.io/3057e73-Voiding-an-order4.png)
- Order notes displays the status—Order status changed from On hold to Refunded.
![Voiding-an-order5.png 1868](https://files.readme.io/2f9013b-Voiding-an-order5.png)
- On the Orders page, check the order status displays as Refunded.
![Woo-Refunded4.png 1558](https://files.readme.io/e36d1b4-Woo-Refunded4.png)
To verify that the order and transaction displays on the Clover Merchant Dashboard.
- Log in to the Clover Merchant Dashboard.
- From the left-navigation menu, click Orders.
- In the Status column, confirm that the order status displays as Refunded.
![Woo-Refunded5.png 720](https://files.readme.io/73c4859-Woo-Refunded5.png)
NOTE
If you are unable to void an authorized order, contact the Clover Merchant support team to enable this feature.
Updated 8 months ago