Voiding an authorization

You can only make a void request against an authorized transaction that has not been captured. To submit a void request:

  1. Log in to Magento with your merchant admin account.
  2. In the side bar menu, click Sales > Order View > Invoices.
  3. Select the checkbox for an invoice, and then click View.

The Order and Account Information appears.

  1. From the top menu, click Void to a place a request.
  1. Log in into Clover website, and click Orders.
  2. In the Status column, confirm the order status as Voided/Refunded."

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