Voiding an authorization

You can only make a void request against an authorized transaction that has not been captured. To submit a void request:

1. Log in to Magento with your merchant admin account.
2. In the side bar menu, click Sales > Order View > Invoices.
3. Select the checkbox for an invoice, and then click View.

The Order and Account Information appears.

4. From the top menu, click Void to a place a request.

5. Log in into Clover website, and click Orders.
6. In the Status column, confirm the order status as Voided/Refunded."