You can only make a void request against an authorized transaction that has not been captured. To submit a void request:
- Log in to Magento with your merchant admin account.
- In the side bar menu, click Sales > Order View > Invoices.
- Select the checkbox for an invoice, and then click View.
The Order and Account Information appears.
- From the top menu, click Void to a place a request.
- Log in into Clover website, and click Orders.
- In the Status column, confirm the order status as Voided/Refunded."
Updated 3 months ago
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