Perform the following steps to view the refund status of a captured order:
- Login into Adobe Commerce as a Merchant admin.
- Navigate to Sales > Invoices.
- Click View from the Action column.
- Navigate to the Invoice detail screen.
- Click the Credit Memo.
- Navigate to the New Memo screen.
- Verify refund totals.
- Click Refund.
- Check that the Order Status displays as "Closed."
- Next, verify that the transaction was refunded on the Clover end by logging into Clover.
- Navigate to Orders.
- Check order status as "Refunded."
If you are unable to refund partially captured orders, please reach out to the Clover Merchant support team to have this feature enabled.
Updated 4 months ago
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