Refund a captured order

United States

Canada

To view the refund status of a captured order:

  1. Log in to the Adobe Commerce Dashboard.
  2. From the left navigation menu, click Sales > Operations > Order. The Order page appears.
  3. Click Order View > Invoice. The Invoices page appears.
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  1. For an invoice, click the View link in the Action column. The Order & Account Information section appears.
  2. From the top menu, click Credit Memo. The merchant needs to issue a credit memo if a customer wants to cancel an order after it is invoiced, that is after the payment is captured.
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The New Memo for invoice number page appears.
6. Verify refund information in the Refund Totals section.
7. Click Refund.

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  1. In the Order & Information section, verify the Order Status displays as Closed.
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To verify the transaction refund on the Clover Merchant Dashboard.

  1. Log in to the Clover Merchant Dashboard.
  2. From the left-navigation menu, click Orders.
  3. In the Status column, verify that the order status displays as Refunded.
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Note

If you are unable to refund partially captured orders, contact the Clover Merchant support team to enable this feature.