Refund a captured order
United States
Canada
To view the refund status of a captured order:
- Log in to the Adobe Commerce Dashboard.
- From the left navigation menu, click Sales > Operations > Order. The Order page appears.
- Click Order View > Invoice. The Invoices page appears.
![Invoices2.png 1849](https://files.readme.io/407647e-Invoices2.png)
- For an invoice, click the View link in the Action column. The Order & Account Information section appears.
- From the top menu, click Credit Memo. The merchant needs to issue a credit memo if a customer wants to cancel an order after it is invoiced, that is after the payment is captured.
![Orders2.png 1860](https://files.readme.io/6ad62e3-Orders2.png)
The New Memo for invoice number page appears.
6. Verify refund information in the Refund Totals section.
7. Click Refund.
![NewMemo-Refund.png 1074](https://files.readme.io/83aaac1-NewMemo-Refund.png)
- In the Order & Information section, verify the Order Status displays as Closed.
![ClosedOrder.png 1860](https://files.readme.io/a54597e-ClosedOrder.png)
To verify the transaction refund on the Clover Merchant Dashboard.
- Log in to the Clover Merchant Dashboard.
- From the left-navigation menu, click Orders.
- In the Status column, verify that the order status displays as Refunded.
![Refund.png 1026](https://files.readme.io/0efd265-Refund.png)
Note
If you are unable to refund partially captured orders, contact the Clover Merchant support team to enable this feature.
Updated 8 months ago