Resetting the device

Resetting a device stops any in-flight commands from the POS and returns the device to an initial state. When a POS needs to reset a device, use the /v1/device/reset endpoint. The welcome screen is shown after the reset is complete.


  • The POS is connected to the device using a network or cloud connection


  1. Send an empty PUT request to the /v1/device/reset endpoint. Be sure to include the required headers for the request you are making.

Any in-flight commands from the POS are canceled and the device returns to an initial state.

  1. See Showing the welcome screen for instructions on displaying the default idle screen, or take the action that is appropriate for your situation.

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