Clover policies for app developers
Clover policies ensure legal, fair, and safe application development by third-party app developers.
In this topic, we discuss the following policies:
- Clover Credit Card Surcharging Policy
- Clover App Market Ratings & Reviews Policy
Clover Credit Card Surcharging policy
Clover permits credit surcharging by merchants in the United States and Canada region that comply with card brand guidelines. The implementation of surcharges is handled entirely by the Clover platform and the payment systems it uses. Third-party apps are not allowed to include features that add to or circumvent the surcharges that Clover sets for merchants. Third-party apps are limited to reading and displaying the surcharge data available from the Clover APIs and SDKs.
Clover does not prohibit applications that provide a discount to customers when cash or debit is tendered to a merchant. Developers are responsible for ensuring their apps properly implement their cash discount program and comply with applicable rules and laws. The publication of a purported cash discount app in the Clover App Market does not imply such an application is in compliance with applicable rules and laws. If a merchant receives a fine, fee, or penalty for its use of a developer's cash discount application, the developer is responsible for promptly reimbursing such merchants.
Clover App Market Ratings & Reviews Policy
In the Clover App Market, on the App Details page, Clover merchants can submit one to five-star ratings and accompanying reviews for installed apps. Once your app has a minimum of three reviews, the average rating for your app displays on the Clover App Market.
Clover reserves the right to flag and remove inappropriate ratings and reviews from the app market. The following policies define what makes a review inappropriate.
| Inappropriate reviews | Description |
|---|---|
| Reviewer has a conflict of interest | Reviewing your own app or the app of a competitor is grounds for suspension or removal from the Clover App Market. A review is considered inappropriate if the reviewer is: - affiliated with the developer - promoting the developer or competitor - a competitor or former employee of the developer - receiving payments or other incentives for writing the review - receiving threats for writing the review - the app developer - the app developer writing on behalf of Clover merchants |
| Review does not reflect the merchant's experience | A review is considered inappropriate if it appears to be: - about a different app - about a sales channel - about Clover in general - plagiarized from another source |
| Review includes inappropriate content | A review is considered inappropriate if it appears to contain: - self-promotional content - false or misleading information - hate speech, lewd commentary, or threatening language - private information about merchants, employees, or otherwise |
| Review on already fixed issue | A review is considered inappropriate if it is about an issue that the developer fixes at a later time. In this case, once the issue is verified as resolved, Clover removes the review. |
Updated about 1 month ago