Ratings and Reviews is Live on Clover App Market

We are happy to announce that the new ratings and reviews system is live on the Clover App Market. This system is a great step towards creating a feedback loop between Clover merchants and developers.

On the app details page, logged-in Clover merchants in the US can now submit ratings and detailed reviews for their installed apps. We will use ratings data as a weighted input to determine an app’s position on the App Market.

Please note our important considerations for this release:

Introductory Phase
In our current introductory phase, only we at Clover can view and respond to merchant feedback. In subsequent phases, we will make the system public to all developers.
Relevancy of Rating Submissions
We will monitor submissions for relevancy. Note that misguided grievances by merchants will not affect an app’s rating.
Sharing Feedback with Developers
In the introductory phase, we will share notable feedback (both good and bad) with developers.
Requesting Reviews from Merchants
Please encourage your merchants to submit a review. While you may request merchants to submit a review, we prohibit compensating merchants in exchange for a review.

For questions and feedback, please use community.clover.com.

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