Ratings and Reviews is Live on Clover App Market - July 3rd, 2018

We are happy to announce that the new ratings and reviews system is live on the Clover App Market. This system is a great step towards creating a feedback loop between Clover merchants and developers.

On the app details page, logged-in Clover merchants in the US can now submit ratings and detailed reviews for their installed apps. We will use ratings data as a weighted input to determine an app’s position on the App Market.

Please note our important considerations for this release:

  • Introductory Phase
    In our current introductory phase, only we at Clover can view and respond to merchant feedback. In subsequent phases, we will make the system public to all developers.
  • Relevancy of Rating Submissions
    We will monitor submissions for relevancy. Note that misguided grievances by merchants will not affect an app’s rating.
  • Sharing Feedback with Developers
    In the introductory phase, we will share notable feedback (both good and bad) with developers.
  • Requesting Reviews from Merchants
    Please encourage your merchants to submit a review. While you may request merchants to submit a review, we prohibit compensating merchants in exchange for a review.

For questions and feedback, please use community.clover.com.

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