You'll likely be alerted to this problem when you attempt to take a payment and receive an error message repeatedly (e.g. "Transaction Failed: Not Connected" or "Transaction Declined: Failed To Connect To Server"). To verify that the problem is the Internet connection, look at the Wi-Fi icon at the top right. If it's showing a strong connection, go to the Help app and look at Diagnostics (by tapping the three horizontal bars to access the menu, then tapping Diagnostics from the drop-down selection). If it shows Server disconnected, then the Internet connection is the problem. To troubleshoot this issue:
- Download the corresponding APK for your device. Clover Mini: Clover Mini APK Mobile: Mobile APKNote that you will need to install ADB and add it to your path.
Sideload the corresponding APK:
adb install CloverUpdateCert_device.apk
adb install CloverUpdateCert_Mobile.apk
Start the service:
adb shell am startservice -n com.clover.android.updatecert/.CertUpdateService
The Clover device will do a factory reset, which should correct the issue.
- Reactivate your Clover device.
- Disassociate your Clover device from your merchant in your Sandbox account.
- Re-associate your Clover device with the merchant.